The Commercial Sales Customer Service Representative (UK) serves as a trusted contact for small to medium-sized commercial insurance clients, delivering high-quality service while identifying opportunities to enhance customer value through relevant products and services. The role manages inbound and outbound interactions across phone and digital channels, using established systems to meet service and sales targets and ensure a positive customer experience.

Responsibilities

• Serve as the key point of contact for commercial customer enquiries, related to products, claims, service and sales.
• Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades.
• Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible.
• Identify opportunities to upsell and cross-sell relevant produ...