Core purpose of the role To manage the process and team to ensure that vehicles are available at the right mix, quality, time and place so as to exceed customer expectations.
Key deliverables and outputs
Meet and greet customers
Establish customer needs and present suitable options
Introduce customer to F & I Business Manager
(Range: finance application, VAPS)
If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure
Arrange demo or test drive for customer as per procedure
Prepare Deal file and hand over to F & I Business & Branch Manager for sign off
Continuously follow up with F & I Business Manager on finance status and keep customer informed
Once finance is approved, prepare vehicle and schedule date of delivery with customer
Explain 30 day exchange plan to customer
Ensure all fitments are completed prior to delivery
Complete a VTC for delivery of vehicle and obtain authorising signature...