Sales Operations Supervisor

Objective: To supervise the development of the phone agents within their team, assuring the compliance of the performance and quality indicators established by the client.

Main Activities

• Elaborate weekly productivity reports.
• Take escalation calls according to the line of business being supervised.
• Monitor and audit calls for the correct follow-up of the procedures and guideline established by the client.
• Coordinating calibration sessions with the phone agents while listening to calls and sharing the best practices.
• Providing weekly feedback (or according to the necessity) to the agents under their management about the areas of opportunity or the compliance of the procedures.
• Providing follow‑up to the permits, medical leaves, or requests for administrative documents.
• Provide support on the integration and training of new hires.

Requirements ...