Job Summary

The Sales Operations Manager at Serve First CX is responsible for driving operational excellence across the sales and business development functions. This role ensures the sales team has the right processes, data insights, tools, and performance frameworks to scale client acquisition.

You will play a critical role in improving pipeline efficiency and accuracy, supporting outbound and inbound sales efforts, and enabling leadership to make data-driven decisions that accelerate revenue growth.

Key Responsibilities

1. Sales Process & Pipeline Management

• Design and optimise end-to-end sales processes (lead generation, closing handover)

• Monitor and improve pipeline velocity, conversion rates, and deal progression

• Implement structured sales stages and standardised workflows

2. CRM & Data Management

• Own a...