The Sales Operations Manager is responsible for leading a high-performing team of inbound and outbound sales agents to deliver exceptional customer experiences and achieve ambitious commercial targets. This role acts as a bridge between operational execution and strategic commercial goals, ensuring that day-to-day activities are optimized through data-driven workforce planning and continuous process improvement.

Key Responsibilities

Team Leadership & Performance Management

• Culture Building: Lead, motivate, and develop a team of sales agents, fostering a performance culture aligned with both service and sales KPIs.
• Coaching & Development: Drive agent behaviors that maximize commercial outcomes while ensuring a balanced delivery of quality and compliance.
• Talent Management: Support recruitment, training, and talent acquisition efforts to ensure the team is staffed with qualified, high performing individuals.

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