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Job Description
Roles and Responsibilities:
Key responsibilities include but aren’t limited to:
Respond to requestors inquiries by ticketing system within the SLAs stablished.
Responsible for the resolution of assigned cases following the business rules.
Response for the follow-up of assigned cases until final resolution is reached.
Response for maintaining the system of record updated, tracker updated.
Response for proactive analysis and update the records in the system and tracker.
Preferred Qualifications:
At least 2 years of experience in Sales support.
Good communication skills and overall competence.
Ability to work on complex cases by following a well-defined process with multiple steps.
Facilitate good customer service culture amongst team members
Evaluate and assess service delivery performance metrics
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