Responsibilities: Inbound & Outbound Sales Handle inbound sales enquiries across voice, chat, and email channels- qualifying prospects, understanding needs, and recommending suitable products or services with empathy and accuracy. Execute structured outbound calling programmes (cold, warm and follow-up campaigns) to generate leads, re-engage lapsed customers, and close sales against monthly revenue targets. Apply consultative selling techniques to identify upsell and cross-sell opportunities within existing customer accounts. Manage end-to-end sales cycle from initial engagement through negotiation to closure and post-sale follow-up. Meet and consistently exceed individual sales KPIs including conversion rate, average revenue per sale, and contact rate. Accurately document all sales interactions, customer data, and pipeline stages in real time. Marketing Campaign Execution Execute outbound marketing campaigns including seasonal promotions, product launches, and targeted retention drive...