About the job

You lead and inspire your team to optimise the shopping experience to secure satisfied customers and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition, and customers. Your leadership is based on performing and delivering while learning and developing in the business.

Your assignment

• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: Is it worth it?, Can I trust IKEA, Is there something for me?.
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure they are ready and available to serve customers and help them buy.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matri...