About the role:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describe product features and benefits; demonstrate the use and handling of the product.
• Educate clients on brand's quality standards and specifications.
• Advise customers on product ranges best suited to their needs; answer customers queries to help them make a decision on the purchase.
• Provide information to customers on warranties, features, specifications, maintenance and care of products.
• Ensure customers needs are met, complaints are resolved (or escalated) and customer service is of exceptional standard.
• Maintain awareness of new product launches, promotional events and sales.
• Achieve sales targets using sales techniques, up‑selling and cross‑selling.
• Ensure promotions and pricin...