INDICATORS OF SUCCESS

• Achievement of budgeted events and room revenue, ADR, and RevPAR.
• Guest Satisfaction - High guest feedback scores for pre-arrival service and booking interactions.
• Accuracy Rate -100% accuracy in reservation data, room assignments, and rate application, event related revenue.
• Upsell Conversion - Achieving or exceeding monthly upselling/revenue targets.
• Response Time - All inquiries handled within brand-standard response times (e.g., under 24 hours).
• Team Collaboration - Positive feedback from Front Office, Food & Beverage, Finance and Revenue teams on coordination and communication.
• System Proficiency - Confident and efficient use of PMS and booking systems with minimal errors.
• Brand Representation -...