At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.

What You’ll Be Doing

• Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
• Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business‑focused narratives for diverse audiences from IT to the C‑suite.
• Drive Technical Strategy Through the Sales Cycle: Own the end‑to‑end technical engagement, from qualification and design through pilot execution, ensuring each solution aligns with customer...