The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement.
CSMs manage a portfolio of customers across National and Mid‑Market segments and engage customers based on account size and needs. The role balances strategic customer relationships with strong organization, communication, and operational execution.
**Key Responsibilities**
**Customer Engagement & Value Delivery**
+ Manage a portfolio of National or Mid‑Market customer accounts
+ Deliver proactive, outcome‑focused customer meetings based on an established engagement cadence
+ Prepare agendas, lead customer conversations, and provide clear follow‑up communication
+ Communicate with customers in a compelling and articulate manner in both verbal and written conversat...