Responsibilities

• Responsible to serve smaller- and mid‑sized customers through digital & voice channels (Core Accounts)
• Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag‑Lloyd
• Handle incoming Sales related requests received by Core customers
• Guide customers and help navigate our online solutions
• React to ad‑hoc initiatives (e.g., fill a certain vessel/upsell specific product)
• Proactively reach out to core customers via phone/mail based on direction set by Area strategy
• Answer incoming Sales related telephone calls (via Contact Center)
• Handle Sales related customer request (via Salesforce Case Management)
• Work on leads & opportunities of local Core Customers in Salesforce
• Prepare, conduct and follow‑up calls
• Promote usage of self‑service tools & digital pr...