Key Responsibilities:

• Drive revenue and profitability targets.
• Manage day-to-day operations and team performance.
• Ensure SOP adherence from opening to closing.
• Motivate Sales Associates and ensure target achievement.
• Monitor and maintain store equipment and cleanliness.
• Handle stock control and ensure FIFO sales.
• Promote a team-based culture and lead by example.
• Provide timely and effective customer solutions.

Key KPIs:

• Store profitability and team retention.
• Sales and activation targets (handsets, accessories, ASP).
• Sales conversion ratios.
• Audit variance (stock and cash).
• Stock ageing and availability.

Core Competencies:

• Leadership and team motivation.
• Customer service and retail business knowledge.
• Result orientation and attention to detail.
• Strong communication and integrity.