Back Office Customer Service Management

Management and follow-up of Customer Requests and reservations

Product search: contacting other stores to request for transfers

Customer contact: updates on the customer’s requests

Management and follow-up of after-sales process 

Manage the full back-office cycle of Hermes Care files for all kinds of aftersales requests (local, warehouse in France, for all kind of products),

Preparing aftersales parcels to be handed over to the stock team for shipping

Interface with clients to validate quotations and keep them informed on status updates

Note: product collection from the customer and remittance to the customer is done by sales teams

Remote Sales / Phone Orders Management:

Product collection and isolation (in case of deferred shipment request)

Sales registration, following the procedure defined locally

Service Performance monitoring: