📋
Job Description
Serve as the primary contact for customers and prospects in Singapore to expand the customer portfolio alongside Branch and Business Development ManagersCreate and actively follow up on offers and orders to collect market data on product pricing, competition, and economic conditions, sharing insights with managers and pricing teamsRegister and resolve customer complaints with timely follow-up in coordination with quality teams and managersCollaborate effectively with internal teams and other departments to ensure seamless customer serviceManage the customer onboarding journey for first-time orders from incoming leads to deliver a professional and impactful experienceTake full ownership of assigned accounts by following up to understand and address customer needs related to TVH productsProactively reach out to and develop customers identified through insights such as “propensity to buy” or “propensity to grow” to convert leads in...