Job Overview:
We are hiring a Service Advisor (Cantonese Speaker) to deliver exceptional customer support for a global client. You will assist customers via calls, chats, and emails, handling inquiries related to orders, deliveries, payments, and product information.
This role is ideal for individuals who are looking to gain experience working in a fast-paced, technology-driven environment. Fresh graduates are encouraged to apply.
What You Will Do:
Handle customer inquiries via phone, chat, and email.
Assist with order status, delivery timelines, payment issues, and product information.
Troubleshoot basic technical issues (smartphones, tablets, laptops).
Provide accurate, timely, and professional solutions.
Maintain high performance in customer satisfaction, quality, and productivity KPIs.
Navigate multiple systems to research and resolve issues in real time.
Accurately record customer interactions in internal systems.
Stay updated on product...