Job Description: Prepare and generate quotations using the company's software for tenders, ad-hoc jobs, new contracts, and renewals. Build and maintain long-term relationships with clients to drive repeat business and upselling opportunities. Follow up with clients on outstanding quotations and negotiate terms where necessary. Respond promptly and professionally to customer inquiries, and proactively resolve feedback or complaints. Collaborate closely with the Operations Team to to ensure smooth onboarding of new clients and fulfilment of service quality. Understand operational standards and procedures to effectively support new projects and maintain the existing customer base. Maintain and update company databases and filing systems, both physical and digital. Coordinate with Operations on scheduling manpower and equipment for jobs. Handle incoming calls, emails, and walk-in inquiries professionally. Liaise with vendors and suppliers on procurement matters (e.g., purchase of cleaning ...