On-site - Cavite 3-5 Yrs Exp Bachelor Full-time

DUTIES

• Effectively work with multiple accounts, serving as the main point of contact for clients on project concerns & needs.
• Ensure timely and successful delivery of solutions/recommendations according to the customer's needs.
• Continuously build and strengthen client relationships to achieve long-term partnerships.
• Handle customer inquiries and requests promptly.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Develop a thorough understanding of our service offerings and client needs to better upsell and create project recommendations to clients.
• Actively participate in regular meetings with team members to review project progress and explore improvement opportunities.
• Generate progress reports as required by clients and senior leadership.
• Forecast and track account metrics and KPI/KRA.
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