About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

About the role

• As a SAC Specialist you will manage and administer strategies aimed at improving the service experience to ensure the proper handling of user requests and financial consumer complaints.

What you will do

• Ensure that SPQRSF requests are correctly registered across the different customer service channels.
• Interact with Contact Center agents to resolve cases requiring second-level escalati...