Join MOZ Group as a SaaS Client Services Manager, leading customer success initiatives for Email Industries and Kickbox. This role emphasizes a mix of strategic influence and hands-on team development.
As the Client Services Manager, you'll take lead responsibility for the success of two key brands, ensuring clients receive exceptional support and service. This involves managing both proactive account strategies and reactive customer issues to maintain high client satisfaction. Building strong relationships and driving results with your teams will be essential.
Key Responsibilities:
• Lead dual-brand customer success teams effectively
• Direct interaction and collaboration with technical support staff
• Serve as the escalation point for client relationship matters
• Draft proposals and manage contract renewals for growth
• Empower teams by advocating for customer needs
Requirements:
• 4+ years in a relevant customer success role
• Familiarity with B2B SaaS...