Job Title- L2 Support Engineer

Experience- 4-10 years

Location- Bangalore(WFO)

Key Responsibilities:
• Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.
• Manage and resolve system and networking issues, ensuring minimal downtime and disruption.
• Perform regular system maintenance, updates, and patch management.
• Collaborate with team members to manage and support IT infrastructure projects.
• Lead and mentor junior engineers, providing guidance and technical expertise.
• Monitor system performance and implement improvements as needed.
• Ensure security and compliance standards are met across all systems and devices.
• Document technical issues, solution...