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Russian Customer Service Representative
Teleperformance
๐
kuala lumpur, Malaysia
Location
kuala lumpur
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Key Responsibilities and Accountabilities
- Handle inbound calls consistently meeting and maintaining Department standards and goals.
- Ability to provide expert advice and accurate information to customers.
- Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customerโs needs.
- Resolve calls and only escalating when all options have been ruled out.
- Provide clear and concise documentation of all cases.
- Meet schedule adherence goals set forth by the client.
- Periodically make outbound calls to customers to follow up on a variety of issues.
- Use multiple applications during call.
Decision Making Authority
Decisions Expected
- Resolving customers issues
- Addressing customersโ requirements
Recommendations Expected
- Making recommendations about the process modifications to meet the ...