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RR-0341974 - Sr Analyst II Infrastructure Services

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DXC Technology
📍 Bengaluru, India
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Location Bengaluru
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description:

Key Responsibilities

  • Act as the first point of contact (L1 support) for all IT-related incidents and service requests via calls, emails, chat, or ticketing tools.
  • Log, classify, and prioritize incidents accurately in tools such as ServiceNow (SNOW) or equivalent.
  • Provide initial diagnosis and resolution for common IT issues (hardware, software, network, access-related).
  • Ensure adherence to SLA/OLA targets, including response and resolution timelines.
  • Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
  • Follow up with users to ensure issue resolution and customer satisfaction.
  • Maintain clear and professional communication with end-users throughout the ticket lifecycle.
  • Document troubleshooting steps, resolutions, and maintain updated knowledge base articles.
  • Support user account management tas...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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