RQ11186 - Jr. Application Support Specialist

1-year 5-month contract (377 business days) ONSITE 5 days - 222 Jarvis St. Need excellent communication skills Must-haves

2+ years of experience in ITIL Service Management 2+ years of experience in Operational Support Nice-to-have

Public sector experience Responsibilities

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software. Provides technical support to teams within the organization, and to external clients when required. Assists with systems integrations. Manages ticketed query system and ensures a comprehensive database of queries and resolutions is kept up to date. Maintains and updates technical documents and procedures. Identifies and resolves technical issues. Manages coordination at a local and international level where required. Delivers regular and customized training to ...