Description: Technical Expertise: Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software Experience supporting Salesforce-based applications Experience resolve application issues within Salesforce environments Assists with systems integrations Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintains and updates technical documents and procedures Identifies and resolves technical issues Aids with maintenance plans and upgrades schedules for the organizations systems Develop reports for teams across the business Balance scheduled service activities with urgent support requests and respond quickly. Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists). Provide desktop support through the ticketing (eSMT) system and ensure high-...