MUST HAVES

• Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
• Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.
• Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches.
• Highly proficient using MS Office products and collaborative tools such as Miro.

Experience and Skill Set Requirements

Public Sector Experience

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinica...