About the job RQ08415 Specialized IT Consultant - Senior

Experience and Skill Set Requirements

Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the organization.

Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.

Ensures documentation for I&IT best process procedures and protocols are drafted, ensuring their compatibility with the service management practices.

Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.

Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.

Provide expertise on all ITSM best practices and processes.