About the job RQ08016 - Sr Service Designer

Description

Overview: We are seeking an innovative and user-centered Service Designer to join our team. In this role, you will be responsible for designing seamless and holistic services that meet both customer and business needs. The Service Designer will map customer journeys, design service touchpoints, and collaborate with cross-functional teams to ensure the delivery of consistent and engaging service experiences. This position is ideal for someone with a strong background in user experience, design thinking, and business analysis who thrives in a collaborative environment.

Key Responsibilities:

• Design and improve services that meet user needs, ensuring a seamless and holistic customer experience.
• Conduct user research and gather insights through interviews, surveys, and observations to understand pain points, expectations, and behaviors.
• Map out cu...