Classification: Non-exempt
The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.
This position reports directly to the District Manager.
You Will:
* Deliver products and pick up soiled linens on assigned routes safely and on time.
* Provide outstanding customer service to build loyalty and strong relationships
* Communicate with decision-makers and proactively resolve service concerns
* Follow Service SOPs for installations, deliveries, and account management
* Maintain accurate inventories, route books, and customer files
* Handle customer payments, credits, and change orders accurately
* Monitor accounts and report customer feedback or competitive activity
* Upsell services, promote products, and refer leads to Sales
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