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Job Description
Receives andpromptly prepares customer orders for room service:
Β§ Accurately
records, pre-checks and picks-up room service orders.
Β§ Exhibits
complete knowledge of menu items and specifications including proper
preparation methods.
Β§ Stays
current with daily specials, new menu items, price changes, etc..
Β§ Serves
orders to customers in a prompt manner.
Β§ Rectifies
any customer dissatisfaction and/or reports it to the manager.
Β§ Clears
tables, using proper method to stack dishes, glassware and silverware.
Β§ Polishes
silverware, folds linen.
Creates 100%
guest satisfaction by providing the Yes I Can! experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations
Β§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service
Β§ Listens, apologizes
with empathy, finds a solution a...