**JOB OVERVIEW**

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

**DUTIES AND RESPONSIBILITIES**

**FINANCIAL RETURNS**

+ Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
+ May answer room service phones and record orders; utilize up-selling techniques to increase sales.

**PEOPLE**

+ Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

**GUEST EXPERIENCE**

+ Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
+ Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s ro...