Job Description:

The primary role is to develop the Medical Assistant Teams and Medical Assistant Leads at SCL Health Medical Group Clinics with a focus on workflows, protocols and team building and development. This role will strongly collaborate with the Clinic Managers and partner with Process Improvement, Ambulatory Informatics, Pharmacy and other system resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for development and coaching of Medical Assistants (MA)
2. Responsible for developing MA and MA lead clinic orientation and training
materials. Maintain accountability with lead MA to accomplish orientation,
education and training of MA staff
3. Coach providers and MAs on building trusting work relationships that
maximize patient centered care
4. Act as a Subject Matter Expert for the MA Scope of Practice
5. Make quality improvement recommendations by observing work
flows, studying, evaluating and redesign...