Position Summary

As the Concierge Shift Supervisor on the Rider Operations team, you will be responsible for the daily execution, coordination, and oversight of Concierge program operations. Responsibilities include ensuring service readiness at Concierge locations, reviewing and enhancing processes, coordinating contractor training completion, escalating critical events to stakeholders, providing contractor feedback, collaborating cross-functionally with internal teams, identifying operational improvement opportunities, responding to anomalies, supporting field operations, interfacing with first responders, and ensuring compliance with established workflows and procedures.

Responsibilities

• Supervise Concierge operations to ensure service standards are met and deliver the highest levels of customer experience and safety.
• Monitor and troubleshoot issues that cause delays in vehicle or rider response and...