📍 Local Job Near You
Rider Care Specialist
Specialized Bicycle Components Malaysia Sdn. Bhd.
📍
Petaling Jaya, Malaysia
Location
Petaling Jaya
Posted
June 10, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Rider Care SpecialistBe the first point of contact for customers’ order queries and technical support requests. To support regional e.com order queries via our contact channels and manage regional e.com cancellations & refunds To monitor and utilize our B2B and B2C communication channels, answer and direct queries to the appropriate avenues To utilize internal technical support tools to provide accurate information requested by customers A commitment to respond wit...
SUMMARY:
The Rider Care Specialist will be the point-of-contact product technical expert responsible for placing and keeping customers on our bikes and equipment, as well as maintaining our high level of customer satisfaction.
Utilizing proprietary Specialized networks and systems, you will be providing informed product knowledge and guidance to both B2B and B2C customers.
HOW YOU’LL MAKE A DIFFERENCE
Asiahub Region Customer/Rider Communication