The Reverse Logistics Lead manages day-to-day returns operations across Bulk, RFS (Return for Sale), and inventory returns, ensuring all merchandise is processed accurately and efficiently. This role coordinates workflow, maintains key system updates and tracking, resolves return discrepancies, and drives improvements in reverse logistics processes through trend analysis and operational support.

Responsibilities

•      Lead daily reverse logistics and returns operations by coordinating workflow, assigning tasks based on business volume and operational priorities, and ensuring efficient processing across the returns team.

•      Maintain and update Triage and In-House Returns logs to ensure accurate tracking, documentation, and real-time visibility of all returned merchandise.

•      Manage Jira ticket submissions for item and product updates, ensuring accurate website information, product details, and status alignment across systems.