About You

You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you’d have a gold medal. You are a superhero of systems, a champion of customers, and a master of the after‑sales journey.

Responsibilities

• Returns & Inventory: Coordinate and manage customer / supplier returns. Perform physical assessments and testing on returned products to facilitate resolutions.
• Documentation & Data: Maintain 100% accurate records across all platforms (Zendesk, Asana, G‑Suite). If it happened, you’ve documented it.
• Customer Interaction: Assist customers in‑person (walk‑ins), via phone, and email with a warm welcome and clear communication.
• Trend Spotting: Identify query and product‑related trends and upscale to help lower return volumes...