Join Jobber as a Retention Specialist and champion customer loyalty. Engage with clients at risk of disengagement and provide meaningful solutions that drive satisfaction.
In this critical role, you will address customer challenges through meaningful conversations that explore cancellation concerns. Your ability to connect Jobber's features to customer needs will be vital in guiding them toward success. A customer-first mindset and strong problem-solving skills are essential for thriving in this position.
Key Responsibilities:
• Interact with customers through inbound and outbound calls
• Analyze churn signals to provide proactive guidance
• Schedule value sessions to maximize customer engagement
• Employ a consultative approach to diagnose customer issues
• Partner with teams to identify and address churn trends
Requirements:
• Proven track record in high-volume customer environments
• Excellent communication and empathy in conversations
• Strong analy...