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Retention Officer at Old Mutual

🏢
Confidential
📍 Ghana, Ghana
📍
Location Ghana
📅
Posted June 11, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

Duties & Responsibilities

  • Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.

  • Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.

  • Exercises persuasive skills in guiding clients towards a solution.

  • Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.

  • Finalises calls at point of contact where possible.

  • May escalate more complex queries appropriately.

  • May act as mentor to less experienced Agents.

  • Fully multi-skilled across products and processes.

  • May be required to stand in i...

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    📍 Location Details

    🌆
    City
    Ghana
    🗺️
    Country
    Ghana
    🚗
    Commute
    Local Area

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