Retail Training and Quality Assurance Lead (Western Cape)
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Job Description
Retail Training & Quality Assurance Lead โ Western Cape
You know the difference between training that ticks a box and training that actually changes how someone works. You've seen what happens when a team gets genuinely upskilled โ the customer interactions improve, the compliance scores move, the performance data tells a different story. And you've probably sat with frustrating quality audit results and thought: this is fixable, if we approach it differently.
That instinct โ the one that connects learning design to real operational outcomes โ is exactly what MโKOPA is looking for.
What MโKOPA Is Building
We've served more than 7โฏmillion customers across Africa, unlocking over $2โฏbillion in credit. 55% of those customers are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life. We're growing toward 10โฏmillion โ and our retail network is expanding with us. As our footprint expa...