Elevate your retail career as a Team Lead at Roots in Peterborough, Ontario. This position focuses on leading a passionate team while ensuring exceptional customer experiences.
At Roots, we seek a proactive Team Lead to connect management with sales associates. This role requires over one year of retail experience and the ability to inspire a sales team. You’ll champion a customer-centric culture while managing operations and providing support during management absences.
Key Responsibilities:
• Model positive customer service behaviors consistently
• Collaborate with management on operational action plans
• Conduct onboarding and training for new associates
• Coach staff on customer service fundamentals
• Oversee team tasks for operational efficiency
Requirements:
• Minimum 1+ years retail experience, luxury retail preferred
• Proven leadership skills within a sales environment
• Experience with POS systems and banking procedures
• Strong organizatio...