Key Responsibilities

• Oversee the day-to-day running of the retail branch
• Lead, motivate, and manage staff performance
• Ensure excellent customer service standards are maintained
• Handle staff scheduling, attendance, and productivity management
• Address staff-related matters professionally and ensure the correct initial procedures and documentation are followed in line with the Labour Relations Act (LRA) and company policies
• Maintain operational standards, stock control, and general branch administration
• Ensure compliance with company procedures, health and safety standards, and labour legislation
• Support recruitment, onboarding, and training of staff where required
• Resolve customer and operational matters efficiently and professionally

Minimum Requirements

• Proven experience in a retail supervisory or management role
• 2 years retail store supervision experience es...