As a Shop Supervisor / Shop Manager, you will be responsible for managing and overseeing the daily operations of the retail store. You will lead a team of retail staff, ensuring the store operates smoothly and efficiently while meeting sales targets. Your role includes monitoring team performance and providing reports on sales and staff performance to the Shop Manager / Country Manager. You will also maintain store displays, and ensure all operational procedures are consistently followed to achieve business objectives.

• Lead by example to provide excellent customer service and resolve any customer complaints or concerns promptly.
• Ensure the store maintains a customer-first class environment, setting high standards of engagement and service delivery.
• Encourage the team to go above and beyond to exceed customer expectations.
• Monitor and track sales performance to ensure store targets are met.
• Boo...