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Job Description
Summary
• The successful candidate will join as a Shop Manager in the Customer Experience department.
• (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth.
• The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.
Core Responsibilities
• Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
• Responsible for performance management of owned shop employees.
• Provide coaching, recommend and supervise training for team members.
• Enforce and track process adherence of all customer experience employees in the shop.
• Participate in all trainings and personal development exercises.
• Provide team briefing and coaching programs to enhance service...