About the Role

Customer‑obsessed associate accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world‑class customer service from the time the customer walks through our doors and embrace the omnichannel experience our customers have access to.

Responsibilities

• Be the frontline for our customers and provide solutions to meet their sleeping needs.
• Offer value‑added solutions, promote customer loyalty, and provide exceptional customer service.
• Acquire and maintain an industry‑leading knowledge of our products and services.
• Maintain awareness of competitor products and key comparative details.
• Understand our systems and update customer records and internal documents daily.
• Resolve product or service problems by clarifying customer concerns, determining root causes, selecting and explaining the best solution, and following up to ensure resolu...