Core Responsibilities

• Provide all customers with an exceptional customer experience by sharing your expert knowledge of Oak Furnitureland's extensive product ranges and services.
• Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
• Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
• Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
• Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with the purpose and values, and always displaying the expected behaviours.
• Collabor...