PURPOSE OF THE ROLE:

The Retail Operations Manager oversees the daily operations of Nasty Cookies outlets in the Singapore and Malaysia, ensuring consistent quality, strong service standards, operational efficiency, and profitability, while supporting brand growth and expansion.

PRIMARY RESPONSIBILITIES:

• Operations Management: Own end-to-end outlet operations, ensuring consistent execution, food quality, service standards, and operational efficiency across all locations.
• Financial & Commercial Management: Drive sales, profitability, cost control, P&L performance, inventory accuracy, and waste management through strong commercial oversight.
• Customer Experience & Brand Standards: Deliver a consistently crave-worthy guest experience by upholding brand standards, resolving feedback, and executing campaigns and product launches.
• Team Leadership & Training: Build, tra...