Retail Operations Lead | M-KOPA | South Africa You’ve spent time in retail or field operations, and by now you know the difference between a team that executes and a team that just shows up. You’ve probably also learned that the gap between those two things comes down to one thing: the quality of leadership in the middle. The people who set the standard daily, who hold the line on accountability without burning relationships, who can read a store visit and know within minutes what’s working and what isn’t. If that’s the operational leader you’ve become, M-KOPA has a role in South Africa that’s worth your attention. The organisation behind the role M-KOPA is a pan‑African fintech that extends financial access to people who have historically been locked out of it. With over 7 million customers across the continent, we’ve unlocked more than $2 billion in credit and report measurable improvements in the quality of life of 86 % of our customers. We employ more than 2 300 people and work wit...