Principal Duties & Responsibilities

The Key Account Specialist is responsible for overall client satisfaction, processing of orders, expediting and coordinating work within or between internal departments, and reviewing agreements for compliance with company rates, rules, and regulations. The specialist serves as the primary contact for assigned key accounts, ensuring brands are represented professionally and positively.

Job Responsibilities

• Monitors key account vendor portals for orders, invoicing, and advanced shipping notices
• Grow the company’s revenue by ensuring that key clients are satisfied with the products and services provided and continuously identifying new business opportunities for key clients
• Supervise the account teams assigned to each key client
• In charge of processing account orders, providing order acknowledgements, back order dates, and discrepancies within 24-48 hours of purchase order receipt