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Retail Experience Manager at Airtel

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Confidential
πŸ“ Kenya, Kenya
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Location Kenya
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Posted June 25, 2026
πŸš—
Commute Local Area
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Job Description

Job Description

Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.


Retail Experience Manager

Responsibilities

  • Retail Performance & Profitability

  • Drive P&L for + stores, ensuring profitability through cost optimization and revenue growth.

  • Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.

  • Collaborate with Merchandising teams to optimize product mix per country.

  • Customer Experience (CX) Excellence

  • Drive superior in-store CX through staff training, service standards, and feedback loops.

  • Implement defined CX initiatives and track high-performing stores.

  • Process Simplification & Automation

  • Map end-to-end retail processes (inventory, staffing, replenishment) and elim...
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    πŸ“ Location Details

    πŸŒ†
    City
    Kenya
    πŸ—ΊοΈ
    Country
    Kenya
    πŸš—
    Commute
    Local Area

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